We’re happy to offer our customers a 365-day return policy and warranty coverage on all products and an additional one-year extended warranty for our core products after the initial 365-day term. Our warranty applies to products bought on our website and in our retail stores.
Up to 365 days after your purchase, you can return any item for a refund -- excluding Last Call items, as they are final sale. Please note that a return fee of $9.95 will be deducted from your refund amount. As an alternative to making a return, you can receive replacements or refunds for defective items, including Last Call items, under our warranty.
In the second year after purchase, we’re no longer able to accept returns, but any defective items within our list of core products may be replaced or refunded! As a friendly reminder, our core products include:
- Sheets (Cotton, Linen, Heathered Cashmere, Brushed Flannel, Brooklittles)
- Down & Down Alternative (Comforters, Pillows, Mattress Toppers, and Pillow Protectors)
- Bath (Towels and Robes)
While we’re unable to replace or refund any items after the two-year mark, we do have lots of tips and tricks in our care guide to help extend the life of your items.
