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Frequently Asked Questions

 

Sheets

  • What are the dimensions of your Pillows?
     Size  Measurements
    Standard
    20" x 27"
    King
    20" x 37"
  • What are the dimensions of your Comforters?
    Size Measurements
    Twin / Twin XL 64" x 90"
    Full / Queen 90" x 90"
    King / Cali King
    106" x 90"
  • What's the difference in Jersey, French Terry, and Fleece?

    Our Jersey is a knitted fabric made with cotton and modal. The combination of cotton and modal makes our Jersey Loungewear super soft and durable. At this time, we have tops, dresses, robes, and jumpsuits available in Jersey. 

    French Terry is a knitted fabric that features loops and soft piles of yarn on one side (usually the inside of a garment) and a smooth, soft surface on the other side. This fabric is an absorbent, light-weight, and moisture-wicking material. It is a bit heavier than a t-shirt, but not as heavy as most sweatshirts. We have pants, shorts, and tops available in French Terry. 

    Fleece is a thicker knitted fabric with a smooth outside and a ridiculously soft fuzzy inside. This fabric is perfect for cozying up in cooler weather! We have pants and tops available in Fleece. 

     

  • How are your Robes sized?

    Super-Plush Robes

    Website Listing Product Label Full Length Sleeve Length
    Small (S) XS / S 45" 24"
    Medium (M)  M / L 47" 25"
    Large (L) M / L 47" 25"
    Extra Large (XL) XL / XXL 49" 26"

     

    Linen Robes

    Size Fits Full Length
     One Size Women's Size Small - Large 41"

     

    Atlantic Robe

     Size Full Length Sleeve Length
    Extra Small (XS) 36.5" 29.25"
    Small (S) 37.25" 29.625"
    Medium (M) 38" 30"
    Large (L) 38.75" 30.375"
    Extra Large (XL) 39.5" 30.75"
    Extra Extra Large (XXL) 40.25" 31.125"
  • How are your Robes sized?

    Super-Plush Robes

    Website Listing Product Label Full Length Sleeve Length
    Small (S) XS / S 45" 24"
    Medium (M)  M / L 47" 25"
    Large (L) M / L 47" 25"
    Extra Large (XL) XL / XXL 49" 26"

     

    Linen Robes

    Size Fits Full Length
     One Size Women's Size Small - Large 41"

     

    Atlantic Robe

     Size Full Length Sleeve Length
    Extra Small (XS) 36.5" 29.25"
    Small (S) 37.25" 29.625"
    Medium (M) 38" 30"
    Large (L) 38.75" 30.375"
    Extra Large (XL) 39.5" 30.75"
    Extra Extra Large (XXL) 40.25" 31.125"
  • How do I launder my Bath products?

    Our Bath products should be machine washed on cold and tumble dried on low. We recommend washing with like colors and avoiding contact with household or personal care products that contain bleaching agents.

    We do not recommend fabric softener for Towels, as it reduces the absorbency. 

  • What's the difference in a Bath Mat and a Bath Rug?

    Our Bath Mats are 100% cotton and have the feel of a dense towel. This product is similar to bath mats found in hotel bathrooms. The Bath Mat has a z-twist construction and piping along the edges for a simple, polished look. This Bath Mat is included with the Super Plush, Classic, and Ultralight Move-In Bundles. 

    Our Tufted Bath Rug has a cotton top and a non-slip latex treatment on the bottom. Our Bath Rug is extra thick with a woven base to provide a distinct texture for better stability and strength and long tufted pile that provides a soft feeling under feet. These Rugs are a much more luxurious option for the bathroom. 

     

  • Can I still return my Pillow even if I've tried it out?

    We accept returns in any condition within 365 days of purchase - this includes Pillows! We would never leave a customer with a product they didn't absolutely love, so if you try your Pillow out and decide it's just not for you, we can definitely still initiate a return. 

    If your Pillow has been washed or used, it is sent to one of our donation centers. You can read more about our partnership with Good360 here!

  • Why does my Down Pillow have a scent?

    The scent you're picking up on is natural for our Down products - and down in general! To help get rid of that smell, we recommend airing out your product by taking it out of the packaging and placing it outside on a dry day for a few hours.

    We never recommend washing our item at home in the washing machine, as this will damage the down clusters. If you'd like, you can dry clean the item, but keep in mind that this will shorten its lifespan.

    If you're interested in protecting your Pillow and covering any down scent, our Pillow Protectors are a great option. :) 

    If you have any questions, please feel free to reach out to us at hello@brooklinen.com and we're happy to chat more about our products!

  • Where are your Comforters made?
    Comforter
    Where It's Made
    Down Comforter Canada*
    Down Alternative Comforter USA
    Weighted Comforter China

     

    *We only use responsibly sourced Canadian White Down from Hutterite Farms in Northwest Canada to fill our Down Comforters and Pillows.

  • Can I return products I purchased through Amazon or Zola?

    At this time, we only accept returns for products purchased on our website or at our retail location. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines. These return windows are listed below. 

    Third-Party Partner Return Window
    Amazon 30 Days
    Zola 90 Days
  • How do I choose a Weighted Comforter?

    When we say our Weighted Comforter is worth the weight, we mean it. It's a high-quality, comfort-first crafted comforter. And like our other award-winning Comforters, its construction ensures weight is evenly distributed for a deeper, more restful sleep.

    It’s important that you choose a Weighted Comforter weight that’s roughly 10% of your body weight. If you’re in between sizes, size up! For example, someone weighing 150 pounds would have a 15-pound Comforter. If you are 170 pounds go up to the 20-pound Comforter. 

    Checkout the Weighted Comforter page for more details on how our Comforters are made and how to ease into use!  

  • How warm are your Weighted Comforters?
    The warmth of our Weighted Comforters would be most comparable to the All-Season Down Alternative Comforters.  
  • What is the difference in Fill Power, Fill Weight, and Product Weight?

    Fill Power, Fill Weight, and Product Weight are three key measurements to help understand the quality and warmth of our Down products. 

    Fill Power refers to the loft of the down used in the item or how voluminous (puffy) that down is. Loft is another way of measuring how many cubic inches of space one ounce of that down fill takes up. The loftier the down, the more space there is for air to get trapped, and therefore, the more insulated it is.

    Fill Weight literally refers to the total weight of the down in the item. This is measured in grams and is a helpful variable in determining the warmth of an item.

    Product Weight is the weight of the entire finished product, regardless of fill-weight and fill-power.

    Below is a chart for the Fill Power and Product Weight of our Down Comforters.

     Product Fill Power Product Weight
    All Season, King / Cali King 700
    31 oz.
    All Season, Full / Queen 700
    25 oz.
    All Season, Twin / Twin XL 700
    18 oz.
    Lightweight, King / Cali King
    575-600
    23 oz.
    Lightweight, Full / Queen
    575-600
    19 oz.
    Lightweight, Twin / Twin XL
    575-600
    14 oz.
  • Why does my Down Comforter have a scent?

    The scent you're picking up on is natural for our Down products - and down in general! To help get rid of that smell, we recommend airing out your product by taking it out of the protective packaging and placing it outside on a dry day for a few hours.

    You can also toss the item in the dryer on air fluff, no heat. We never recommend washing our item at home in the washing machine, as this will damage the down clusters. If you'd like, you can dry clean the item, but keep in mind that this will shorten its lifespan.

    If the smell persists and is keeping you up, please feel free to reach out to us at hello@brooklinen.com and we'll work to find a solution!

  • How are your Core Sheet Sets bundled?
    At this time, our Core Sheet Sets come pre-bundled as follows:

    Size Includes
    Twin Core Sheet Set Twin Fitted Sheet
    Twin/Twin XL Flat Sheet
    Standard Pillowcases
    Twin XL Core Sheet Set Twin XL Fitted Sheet
    Twin/Twin XL Flat Sheet
    Standard Pillowcases
    Full Core Sheet Set Full Fitted Sheet
    Full/Queen Flat Sheet
    Standard Pillowcases
    Queen Core Sheet Set
    Queen Fitted Sheet
    Full/Queen Flat Sheet
    Standard Pillowcases
    King Core Sheet Set King Fitted Sheet
    King/Cali King Flat Sheet
    King Pillowcases
    Cali King Core Sheet Set Cali King Fitted Sheet
    King/Cali King Flat Sheet
    King Pillowcases


  • Where are your products made?
     Collection
    Where It's Made
    Material + Source
    Classic Percale
    Israel
    Cotton - Egypt and India

    Luxe Sateen
    Israel
    Cotton - Egypt and India

    Linen
    Portugal
    Flax - Belgium and France

    Heathered Cashmere
    Portugal
    Cotton - Zimbabwe
    Cashmere - Mongolia and China

     

     

  • Do you ship internationally?

    Yes — we ship all over the world! You can head to the checkout section of the site and enter your address to see if we ship to your location and how much it will cost to get there. Currently, we ship to:

    Hong Kong, Canada, Australia, Singapore, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, & US Minor Outlying Islands.

    Keep in mind that there may be additional duties and taxes to pay upon the arrival of your package, especially if you are having your items shipped to a P.O. Box. At this time, we do not offer free shipping for returns of international orders.

  • How do I file a claim for a damaged or defective item?

    If you would like to submit a quality claim, you can head to our site here and select the quality guarantee option. You will be prompted to complete a form for our Quality Assurance Team. Once you submit the form, someone from our team will reach back out to work towards the best solution for you. :)

    Please keep in mind, in order to assess the claim, we will need a photo of the defective product. 

  • Are your products covered by a warranty?
    We’re incredibly proud of our craftsmanship and have a quality guarantee on all textile products! If you have an issue with the quality of your Brooklinen product simply file a claim and we will be in touch to find a solution. :) 
  • Why isn't my promo code applying to my order?

    At this time, promo codes cannot be used in combination with any other offers or used on Final Sale/Last Call items. Additionally, promo codes are not applicable to the following brands: Bombabird Ceramics, Color Cord Company, Dims., Floyd, Inside Weather, Intelligent Change, Simply Framed, and The Sill.

    If you're still having trouble applying a promo code, feel free to reach out to us at hello@brooklinen.com. 

  • The product I want is sold out! When will it be back?

    We always try our best to keep our customers in the know, so if an item is sold out and we have the projected restock date, the date will be on the product page. If an item is marked as sold out without a date listed, we do not have a projected restock date.

    Typically, Essential colors and patterns will be restocked and the date will be added as soon as we have it. Limited Edition colors and patterns will not be restocked. 

  • How do I modify the items in my order?
    At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return the items in your original order hereAll domestic returns are completely covered, and your refund will be issued to your original form of payment. :) 
  • What are the inseam measurements of your Loungewear Bottoms?
    Women's Bottoms
    Inseam Measurement
    Bleecker Short
    2.75”
    Boerum Jogger
    26.5”
    Bryant Pant
    28”
    Bed-Stuy Pant
    26.5”
    Baltic Pant
    25"
    Adelphi Jumpsuit
    25"

     

    Men's Bottoms Inseam Measurements
    Bowery Short
    7”
    Bergen Jogger
    29”
    Bushwich Pant
    29" 
  • How does your Loungewear fit?

    Our Loungewear is soft, breathable, and lightweight. Our Loungewear is meant to be a bit loose, so we suggest ordering based on true-to-size measurements. 

    Women's Size Guide

    Traditional Size Brooklinen Size Bust Waist Hip
    00 XS 32" 24" 35"
    0 XS 33" 25" 35"
    2 S 34" 26" 36"
    4 S 35" 27" 37"
    6 M 36" 28" 38"
    8 M 37" 29" 39"
    10 L 38" 30.5" 40.5"
    12 L 39.5" 32" 42"
    14 XL 41" 33.5" 43.5"
    16 XL 42.5" 35" 45"

     

    Men's Size Guide

    Brooklinen Size Chest Waist
    XS 32-34" 26-28"
    S 35-37" 29-31"
    M 38-40" 32-34"
    L 41-43" 35-37"
    XL 44-46" 38-40"
  • Where is your Loungewear made?
    Our Loungewear is made in Long Beach, California. Every single piece produced undergoes 5 separate quality-control checkpoints to ensure it's absolutely perfect for you. :)  
  • What are the dimensions of your Bath products?
    Product Dimensions
    Bath Sheets 40" x 65"
    Bath Towels 30” x 58"
    Hand Towels 20" x 30”
    Washcloths 13" x 13"
    Small Bath Mat 20" x 31"
    Large Bath Mat 27" x 45"
    Tufted Bath Rug 21” x 34”
    Shower Curtain
    72” x 72"
  • Are your Bath Products OEKO-TEX certified?
    Yes! All Towels and Robes are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.
  • Where are your Bath products made?
    Product Where It's Made
    Super Plush, Classic, & Ultralight Towels Turkey
    Hammam Towels & Robes Turkey
    Melange Colorblock Towels Portugal
    Tufted Bath Rugs Portugal
    Shower Curtains Israel
  • What is the difference between Super Plush, Classic, and Ultralight?
    At this time we have three weights for our Towels -- Super Plush,
    Classic, and Ultralight. All three of these styles are 100% premium Turkish
    Cotton. They are all crafted with a special “Z twist” terry weave to maintain the quality of the cotton and give you the most luxurious feel.
    The difference in these products comes down to the length of the terry weave. Super Plush has the longest loops and highest pile, making this our most absorbent and fluffiest Towel. The Classic is a lighter towel with a shorter pile with similar softness and absorbency as Super Plush. The Ultralight Towels are just as soft and strong as our plusher Towels, but have the shortest pile, therefore, extremely lightweight and fast drying!
     
    Deciding which weight to go with really depends on your personal preference and
    living space. If you’re looking for luxury and have the space for spa-like
    Towels, we definitely suggest Super Plush. If you’re looking for more of an
    everyday, soft and sturdy Towel, we’d go with Classic. If you need a Towel that
    is versatile and perfect on-the-go, Ultralight is the move.
  • What is the return policy on Bath products?

    We stand behind the quality of our products and are confident you will love your Bath essentials. 

    If you are unhappy with your order, our return policy for Bath products is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

  • What is the return policy on Loungewear?

    We stand behind the quality of our products and are confident you will love your new Loungewear.

    If you are unhappy with your order, our return policy for Loungewear is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

  • How can I communicate delivery instructions to the carrier?

    If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions. 

    Reroute or reschedule package deliveries
    Get estimated and confirmed delivery windows
    Track and manage multiple packages at once
    Receive real-time delivery alerts
    Leave driver instructions
    Plan deliveries around your schedule
    Route packages to a UPS Access Point™ location for convenient pickup

    Please note, some fees may be applied based on the service level you sign up for through UPS. 

  • Which shipping carriers do you use?

    At this time, we ship with UPS and USPS for domestic and international orders. Below is a breakdown of the options available. 

     

    UPS

    USPS

    Domestic

    UPS Ground
    UPS SurePost
    (Starts with UPS, passed on to USPS for final delivery)
    UPS 2nd Day Air
    UPS Next Day Air Saver

      USPS First Class Mail ( < 1 lb.)
      USPS Priority Mail ( > 1 lb.)
      UPS SurePost
      (Starts with UPS, passed on to USPS for final delivery)

        International

        UPS Worldwide Expedited DDP
          USPS Priority Mail International
          • As an international customer, how do I cancel my order?

            Cancellations of Brooklinen items only can be initiated by reaching out to our Customer Experience team within 15 minutes of your order being placed. Please reach out to us over Live Chat during our business hours (Monday through Friday, 10AM to 6PM EST) so we can update your order.

            If we are not available over Live Chat, please send an email with the subject line "International Cancellation" to hello@brooklinen.com.

            If your order has been fulfilled and shipped out, please accept the package upon delivery! We will be able to work towards a solution for the return as soon as the order is in your possession. 

          • What is your return policy for international customers?

            We stand behind the quality of our products and are confident you will love the feel of your new bedding.

            If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

            At this time, we cannot create return labels for international addresses, so please email our Customer Experience Team at hello@brooklinen.com if you would like to initiate a return. We will work together to find the best solution for you. 

          • Can I cancel my order?
            At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process hereAll domestic returns are completely covered, and your refund will be issued to your original form of payment. :)
          • Why are there taxes charged on my order?

            Several states have passed legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state.

            You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments.

            We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.

          • Will I have to pay for international shipping?

            There is a flat rate shipping fee for international shipments. At this time, we do cover all duties and taxes on your order. Please see the chart below for the shipping rates for your country. 

             Hong Kong
            $32
            Canada, Australia, Singapore
            $39
            Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Macao, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, US Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau), US Minor Outlying Islands
            $50
          • Can I still return an item even if it's been washed?

            We accept returns in any condition within 365 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return. 

            If your items have been washed or used, they are sent to one of our donation centers. You can read more about our partnership with Good360 here!

          • Do you have a wedding registry option?

            At this time, we do not have a registry on our site; however, you can add a variety of our products to your registry through Zola

            If you have any questions or concerns about an order placed through Zola, please contact their support team here.

          • I recently placed an order, but now there's an event running! Do you allow price adjustments?
            We always want our customers to get the very best deal, so we will gladly match the event offer on an order placed within 14 days of the active promotion. Shoot us an email at hello@brooklinen.com with your order number included, and we will adjust your final purchase.
          • I activated my Loyalty Rewards account after placing my first order. Did I still earn the rewards?

            Yes, you still earned your Loyalty Rewards! The rewards earned on an order are automatically posted to the account associated with the email address used on the order. These rewards will post to your account as soon as the order is fulfilled and shipped out even if that account has not been activated.

            As long as you created your account with the same email address used on your order, you should see your rewards very soon!

          • Can I return items to your retail location?

            You can return any item purchased from our site or our Williamsburg store within 365 days of purchase. You will be able to make these returns on your own through our returns platform or in-person at our retail location. 

            If you purchased in-store and would like to return online, please email our CX Team at hello@brooklinen.com! We will help out with the next steps from there. 

            If you purchased in-store and would like to return in-store, a member of our team will help you through the process. All you need is your order number and email address used on the order. 

            If you purchased online and would like to return in-store or online, all you need is your order number and zip code! One of our team members will help out at our store or you can follow the link here to initiate your return online. :) 

          • How do I refer a friend?

            If you'd like to refer a friend, you can log into your account and navigate to your account page. If you scroll down, there will be an area for you to "Give $25, Get $25". You will be able to send your friend an email, copy the referral link, or share via Facebook and Twitter. 

            Once your friend places their order with your referral code, you will earn $25 for your next order! These credits will be posted to your Loyalty Rewards account as soon as your friend's order is fulfilled and shipped out. :) 

          • What if I forgot to add my promo code at checkout?
            If you forgot to add your promo code or Loyalty Rewards at checkout, please email us at hello@brooklinen.com with your order number and offer details. We will work to find the best solution for you!
          • I'm hoping to mix and match the sizes of my Core Sheet Set. Is there a custom option?

            If you're interested in a Core Set that is different from the pre-bundled ones, you can head here for a custom Classic Core Set and here for a custom Luxe Core Set. Please note that we are only able to provide these custom options for our Classic and Luxe Core Sets, and that not all sizes, colors, or bundles are available to mix and match.

          • My order was marked as delivered, but it’s not here! What do I do?

            If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. 

            Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at hello@brooklinen.com and we will find a solution! 

            Please be aware, lost packages must be reported within 14 days of the marked delivery date. 

          • Can I wash my Comforter?
            The best maintenance for down is to be hung outside on a dry day any season and then shake the dust out of it, but you can also use the dryer on air fluff / no heat. For spills or stains, they can be spot cleaned with soft soap like Zero or Woolite. They can be dry cleaned for large stains if the first two methods don't help. However dry cleaning will shorten the life-span of the Comforter as the chemicals remove the natural oils in the down and the clusters will breakdown faster.

            The best way to clean our Down Alternative Comforters is to follow the same steps as above (hanging the comforter outside, and spot cleaning with Zero or Woolite). The main difference is that Down Alternative can be dry cleaned as often as necessary.

            We don't recommend washing either our Down or Down Alternative Comforter at home, as domestic washers aren't large enough to handle our Comforters and machines with agitators can damage the baffle system in them. Plus, once a Comforter is wet it gets very heavy and pulling it from the machine can also damage the baffle system.
          • Do you ship to P.O. boxes?

            Yes -- we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail, including international orders. For international orders, keep in mind that there may be additional duties and taxes to pay upon the arrival of your package.

          • Can I use a Gift Card from Amex or Visa in addition to my credit card?
            At this time, our system can only accept one form of payment per purchase. In order to use both a third-party gift card and credit card on your order, you can purchase a Brooklinen gift card with the Amex or Visa gift card, and then apply the Brooklinen gift card at checkout in the 'Have a Gift/Promo code?' section. If you have any further questions, please don't hesitate to drop us a line at hello@brooklinen.com. 
          • I can't log into my account! What do I do?

            If you placed an order with us before but did not set a password, all you need to do it activate your account! You should have an account activation email from around the time you placed your first order, but if you cannot find this email, please reach out to us at hello@brooklinen.com. :) 

            If you haven't placed an order with us before, you can create an account here! Please shoot us an email if you have any difficulty logging in and we'll be happy to help. 

          • I ordered your products as a gift. Are there prices in the box?

            Not to worry! We do not include any pricing details in the box containing your order. All billing information is communicated via email. 

            If you'd like to add a personalized touch to your gift, you can choose to add a gift note at checkout. :)

          • I entered the wrong billing address! What should I do?

            Don’t worry! We send all billing info via email, so an incorrect billing address won't impact your order at all. As long as the payment goes through, you're all good. You can shoot us an email, and we will make the correction on your account from our end. 

          • How do I use my Loyalty Rewards?

            If you would like to apply your Loyalty Rewards to an order, all you have to do is log into your account and then add to your cart like usual. Once you get to the checkout, you will be able to apply the available credits using a sliding bar on the right side of your screen!

            Please keep in mind, our system can only process one promotion at a time and will block any orders with a balance under $5. Additionally, our Loyalty Rewards cannot be applied to products from our Spaces partners or from our Last Call section.

          • Can I stack multiple promotions in one purchase?

            At this time, we can only accept one promotion per order. This includes promo codes, gift card codes, Loyalty Rewards, and site-wide promotions. We always suggest using the offer that gives you the best deal!

            Please note that restrictions may apply on any codes.

          • What are the dimensions of your Sheets?
            Product Duvet Cover Fitted Sheet Flat Sheet Pillowcases
            Twin 173cm x 223cm 99cm x 191cm x 38cm 180cm x 249cm 51cm x 69cm
            Twin XL 173cm x 223cm 93cm x 203cm x 38cm 180cm x 264cm 51cm x 69cm
            Full 229cm x 229cm 137cm x 191cm x 38cm 218cm x 249cm 51cm x 69cm
            Queen 229cm x 229cm 152cm x 203cm x 38cm 234cm x 264cm 51cm x 69cm
            King 272cm x 229cm 198cm x 203cm x 38cm 279cm x 264cm 51cm x 94cm
            Cal King 272cm x 229cm 183cm x 213cm x 38cm 279cm x 264cm 51cm x 94cm"

            Dimensions are width × height × depth for our Classic and Luxe sheets

          • Are your prices in USD?
            All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.
          • If one item is backordered, when will my package ship?
            We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at hello@brooklinen.com and we'll let you know if there's a way to make this happen!
          • When will my order ship?
            Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.

            Products by Brooklinen
            Due to extra safety precautions at our warehouse, the processing time for orders is 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. :) 

            Products by Spaces
            Orders placed with one of our Spaces partners will be processed and shipped on a case-by-case basis. Specific shipping details can be found on each product page, but general information can be found below for each partner.

            Partner Processing Time  Shipping Time
            Bombabird Ceramics 7 business days 3-4 business days
            Boundless Rugs 2-5 weeks 3-7 business days
            The Color Cord Company
            3-5 business days
            3-5 business days
            Dims. Prioritizing essential medical shipments 1-5 business days
            Floyd 1-2 business days 3 business days
            gestalten 1-2 business days 1-5 business days
            Inside Weather 3-15 business days 3-5 business days
            Intelligent Change 1-2 business days 4-7 business days
            Recreation Center 1-2 business days 1-5 business days
            The Sill 1-7 business days 2 business days
            Simply Framed 3-5 weeks 1-3 business days
            Taschen 1-2 business days 1-5 business days
          • Where are your Pillows made?
            Pillows
            Where It's Made
            Down Pillows Canada*
            Down Alternative Pillows USA

             

            *We only use responsibly sourced Canadian White Down from Hutterite Farms in Northwest Canada to fill our Down Comforters and Pillows.

          • What certifications do your Pillows have?
            Our Down Pillows are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Pillows are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.
          • Can I wash my Pillow?

            We recommend leaving your Down Pillow outside on a dry day or using a dryer on the air fluff / no heat setting and then shaking the product out. Both options will dry out any dust or dirt and fluff the Down. For spills or stains, we recommend spot cleaning with a soft soap like Zero or Woolite.

            The Down Pillows can be dry cleaned for large stains, but please note, dry cleaning will shorten the lifespan of your Pillow. The chemicals will remove the natural oils in the down and the clusters will break down faster.

            For the Down Alternative Pillows, spills or stains can be spot cleaned with a soft soap like Zero or Woolite. For larger stains or general care, we recommend dry cleaning. The Down Alternative Pillows can be dry cleaned as often as necessary.

            We do not recommend using a domestic washing machine for any of our Pillows. 

          • What's the difference between Down and Down Alternative?

            Our Down and Down Alternative Pillows are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells are the same. 

            Our Down Pillows are made of natural fibers (duck down) and the Down Alternative Pillows are made from synthetic fibers (high-grade microfibers). The synthetic fill was engineered by our team to imitate the weight and warmth of natural fill. Aside from being slightly more affordable than natural down, Down Alternative products are preferred by people with allergies or aversions to products made from animals.

          • Are your Comforters made with duck down or goose down?

            Many factors are considered when determining the quality of down, most importantly, the source and size of the bird. The best down comes from the largest, most mature birds; therefore, we strategically chose to use down from Canadian ducks rather than young geese to provide optimal value to our customers. Our Down Comforters, made with mature duck down, were created to ensure the highest quality while maintaining an accessible price.

          • What certifications do your Comforters have?
            Our Down Comforters are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Comforters are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.
          • What's the difference between your Lightweight and All-Season Comforters?

            The difference between our Lightweight and All-Season Comforters are the warmth and weight. Our All-Season Comforters have a higher fill power than our Lightweight Comforters making them fuller and fluffier. There is physically more fill in the All-Season Comforters, therefore, more trapped air and warmer sleep.

            You can learn more about our Comforters here.

          • What's the difference between Down and Down Alternative?

            Our Down and Down Alternative Comforters are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells are the same. 

            Our Down Comforters are made of natural fibers (duck down) and the Down Alternative Comforters are made from synthetic fibers (high-grade microfibers). The synthetic fill was engineered by our team to imitate the weight and warmth of natural fill. Aside from being slightly more affordable than natural down, Down Alternative products are preferred by people with allergies or aversions to products made from animals.

          • How do I initiate a return?

            If you're looking to initiate a return, just head over to our returns page!

            Please note that we are not able to process returns for items listed as Final Sale or items that are a part of Spaces by Brooklinen.

          • What is your return policy?

            We stand behind the quality of our products and are confident you will love the feel of your new bedding.

            If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

            If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. At this time, we are only able to cover return shipping costs for orders within the US.

            Please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section. If your Final Sale item has a manufacturing defect or product breakdowns, please reach out to us so we can find the best solution for you! 

            To process a return, please fill out our returns form by clicking here.

          • What is your exchange policy?

            At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.

            If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included. :) 

            Please feel free to contact us at hello@brooklinen.com if you have any questions at all. 

          • What are the dimensions of your Sheets?

            Dimensions in Inches

            Product Duvet Cover Fitted Sheet Flat Sheet Pillowcases
            Twin 64" × 90" 39" × 75" × 15" 71" × 98" 20" × 27"
            Twin XL 64" × 90" 39" × 80" × 15" 71" × 104" 20" × 27"
            Full 90" × 90" 54" × 75" × 15" 86" × 98" 20" × 27"
            Queen 90" × 90" 60" × 80" × 15" 92" × 104" 20" × 27"
            King 107" × 90" 76" × 80" × 15" 110" × 104" 20" × 37"
            Cal King 107" × 90" 72" × 84" × 15" 110" × 104" 20" × 37"
            Dimensions in Centimeters 
            Product Duvet Cover Fitted Sheet Flat Sheet Pillowcases
            Twin 173cm x 223cm 99cm x 191cm x 38cm 180cm x 249cm 51cm x 69cm
            Twin XL 173cm x 223cm 93cm x 203cm x 38cm 180cm x 264cm 51cm x 69cm
            Full 229cm x 229cm 137cm x 191cm x 38cm 218cm x 249cm 51cm x 69cm
            Queen 229cm x 229cm 152cm x 203cm x 38cm 234cm x 264cm 51cm x 69cm
            King 272cm x 229cm 198cm x 203cm x 38cm 279cm x 264cm 51cm x 94cm
            Cal King 272cm x 229cm 183cm x 213cm x 38cm 279cm x 264cm 51cm x 94cm"

             

            Dimensions are width × height × depth for our Sheets.

          • Can I purchase items individually instead of in a Bundle?

            Yes, we absolutely offer individual Sheets and pairs of Pillowcases! You can find these items on each Collection page, by using the search bar in the top right corner, or in the links below. 

            You can find our Classic Flat Sheet here and our Luxe Flat Sheet here.

            You can find the Classic Fitted Sheet here and the Luxe Fitted Sheet here

            You can find the Classic Pillowcases, Luxe Pillowcases, Linen Pillowcases, Heathered Cashmere Pillowcases, and Silk Pillowcases in these links. :)  

          • Are your Sheets OEKO-TEX Certified? Are they organic?

            Our Classic, Luxe, and Linen Sheets are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

            Our Sheets are not organic, but we do not use any harmful substances or treat our products with any harsh chemical additives. 

          • How deep are your Fitted Sheets?

            Our Classic, Luxe, Linen, and Heathered Cashmere Fitted Sheets fit mattresses up to 15" in depth.

            Our Sheets should fit most direct-to-consumer brand mattresses. This includes mattresses from 10 inches to 15 inches. Additionally, our Sheets should work on adjustable mattresses. :) 

            Keep in mind, we have a 365-day return policy if our Sheets do not work perfectly in your home. 

          • How do I launder my Sheets?

            We recommend machine washing our Sheets, Duvet Covers, and Pillowcases on cool or cold with a mild detergent. Dry on low heat, low tumble, and remove promptly from the dryer.

            To prevent wrinkling and creasing (especially for Linen) you can remove the products while they’re still a little damp and smooth them out, then lay them flat to dry.

            Iron on low as needed, and only use non-chlorine, oxygen bleach like OxiClean to treat yellowing and stains. Do not dry clean.

          • Do your Sheets wrinkle?

            Unlike many bedding brands, we don't use any artificial wrinkle-free chemicals in our sheets, so like any 100% cotton products, your sheets will naturally wrinkle. With every wash and continued use, your sheets will wrinkle less and less.

            We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and laying them flat to dry.

          • I just received my order but can't find my Pillowcases! What should I do?
            Our Pillowcases are folded within our Core Sheet Sets, so we recommend completely unpacking and unfolding the entire set to make sure the Pillowcases are in there. If we did make a mistake when packing your order, please send an email to hello@brooklinen.com and we will be sure to send you a pair of Pillowcases ASAP.
          • What's the difference between Classic and Luxe?
            Our Classic Collection has a 270 thread count and is super crisp and soft with a matte finish. These sheets are extremely light and breathable; great for people who get hotter when they sleep. Our Luxe Collection has a 480 thread count and is buttery smooth with a slightly luminous finish. These sheets are very breathable and a bit warmer than the Classic. Both collections are made with 100% long-staple cotton and will get softer and softer with every use and wash.
          • What's the difference between Plush, Mid-Plush, and Firm?

            The Plush Pillow is our softest and fluffiest Pillow. It is perfect for bringing hotel luxury right into your bedroom.

            The Mid-Plush Down Pillow has a dual-core structure with an extra supportive inner layer and a super comfy outer layer. The Mid-Plush Down Alternative mimics the feel of this structure with shaved microfibers. These Pillows are our best sellers and the most versatile option.

            Our Firm Down Pillow has the same dual-core construction as the Mid-Plush, but with a higher ratio of the dense inner layer to the fluffy outer layer. Similarly, the Firm Down Alternative has a denser microfiber fill than the Mid-Plush. The high-quality firmness of these Pillows makes them extremely supportive.

            You can learn more about our Pillows here. :) 

          • Do you have swatches or samples you could send?

            At this time, we do not have swatches or samples available, but this is definitely a program we are looking to roll out as we grow! If you're having trouble deciding which color or collection to choose, please feel free to contact us at hello@brooklinen.com -- we love talking all things comfort. 

            Keep in mind, we have a 365-day return policy if our products do not fit perfectly in your home. However, please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section.

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          We’re raising our prices soon.

          Since our launch five years ago, prices of cotton and other key commodities have significantly increased. Paying our suppliers fairly and providing you with the best products on the market is paramount to us—to that end, prices of some of our Classic and Luxe sheets will rise up to 15% starting March 26th, 2019.