Frequently Asked Questions

Sheets

• How do I file a claim for a damaged or defective item?

  If you would like to submit a quality claim, you can head to our site here and select the quality guarantee option. You will be prompted to complete a form for our Quality Assurance Team. Once you submit the form, someone from our team will reach back out to work towards the best solution for you. :)

  Please keep in mind, in order to assess the claim, we will need a photo of the defective product. 

• Are your products covered by a warranty?
  We’re incredibly proud of our craftsmanship and have a quality guarantee on all textile products! If you have an issue with the quality of your Brooklinen product simply file a claim and we will be in touch to find a solution. :) 
• Why isn't my promo code applying to my order?

  At this time, promo codes cannot be used in combination with any other offers or used on Final Sale/Last Call items. Additionally, promo codes are not applicable to the following brands: Bombabird Ceramics, Color Cord Company, Dims., Floyd, Inside Weather, Intelligent Change, Simply Framed, and The Sill.

  If you're still having trouble applying a promo code, feel free to reach out to us at hello@brooklinen.com. 

• The product I want is sold out! When will it be back?

  We always try our best to keep our customers in the know, so if an item is sold out and we have the projected restock date, the date will be on the product page. If an item is marked as sold out without a date listed, we do not have a projected restock date.

  Typically, Essential colors and patterns will be restocked and the date will be added as soon as we have it. Limited Edition colors and patterns will not be restocked. 

• How do I modify the items in my order?
  At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return the items in your original order here! All domestic returns are completely covered, and your refund will be issued to your original form of payment. :) 
• What are the inseam measurements of your Loungewear Bottoms?

  Women's Bottoms	Inseam Measurement
  Bleecker Short	2.75”
  Boerum Jogger	26.5”
  Bryant Pant	28”
  Bed-Stuy Pant	26.5”
  Baltic Pant	25"
  Adelphi Jumpsuit	25"

   

  Men's Bottoms	Inseam Measurements
  Bowery Short	7”
  Bergen Jogger	29”
  Bushwich Pant	29"

• How does your Loungewear fit?

  Our Loungewear is soft, breathable, and lightweight. Our Loungewear is meant to be a bit loose, so we suggest ordering based on true-to-size measurements. 

  Women's Size Guide

  Traditional Size	Brooklinen Size	Bust	Waist	Hip
  00	XS	32"	24"	35"
  0	XS	33"	25"	35"
  2	S	34"	26"	36"
  4	S	35"	27"	37"
  6	M	36"	28"	38"
  8	M	37"	29"	39"
  10	L	38"	30.5"	40.5"
  12	L	39.5"	32"	42"
  14	XL	41"	33.5"	43.5"
  16	XL	42.5"	35"	45"

   

  Men's Size Guide

  Brooklinen Size	Chest	Waist
  XS	32-34"	26-28"
  S	35-37"	29-31"
  M	38-40"	32-34"
  L	41-43"	35-37"
  XL	44-46"	38-40"

• Where is your Loungewear made?
  Our Loungewear is made in Long Beach, California. Every single piece produced undergoes 5 separate quality-control checkpoints to ensure it's absolutely perfect for you. :)  
  
• What are the dimensions of your Towels?

  Product	Dimensions
  Bath Sheets	40" x 65"
  Bath Towels	30” x 58"
  Hand Towels	20" x 30”
  Washcloths	13" x 13"
  Small Bath Mat	20" x 31"
  Large Bath Mat	27" x 45"

• Are your Bath Products OEKO-TEX certified?
  Yes! All Towels and Robes are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.
• Where are your Bath products made?
  Our Super Plush, Classic, Ultralight, and Hammam Towels are manufactured in Turkey. The Melange Colorblock Towels and Tufted Bath Rug are made in Portugal. And our Shower Curtain is made in Isreal with our Sheets.
• What is the difference between Super Plush, Classic, and Ultralight?
  At this time we have three weights for our Towels -- Super Plush,

  Classic, and Ultralight. All three of these styles are 100% premium Turkish

  Cotton. They are all crafted with a special “Z twist” terry weave to maintain the quality of the cotton and give you the most luxurious feel.

  The difference in these products comes down to the length of the terry weave. Super Plush has the longest loops and highest pile, making this our most absorbent and fluffiest Towel. The Classic is a lighter towel with a shorter pile with similar softness and absorbency as Super Plush. The Ultralight Towels are just as soft and strong as our plusher Towels, but have the shortest pile, therefore, extremely lightweight and fast drying!

   

  Deciding which weight to go with really depends on your personal preference and

  living space. If you’re looking for luxury and have the space for spa-like

  Towels, we definitely suggest Super Plush. If you’re looking for more of an

  everyday, soft and sturdy Towel, we’d go with Classic. If you need a Towel that

  is versatile and perfect on-the-go, Ultralight is the move.
• What is the return policy on Bath products?

  We stand behind the quality of our products and are confident you will love your Bath essentials. 

  If you are unhappy with your order, our return policy for Bath products is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

• What is the return policy on Loungewear?

  We stand behind the quality of our products and are confident you will love your new Loungewear.

  If you are unhappy with your order, our return policy for Loungewear is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

• How can I communicate delivery instructions to the carrier?

  If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions. 

  Reroute or reschedule package deliveries
  Get estimated and confirmed delivery windows
  Track and manage multiple packages at once
  Receive real-time delivery alerts
  Leave driver instructions
  Plan deliveries around your schedule
  Route packages to a UPS Access Point™ location for convenient pickup

   

  If your order is shipped through FedEx, you can create an account with FedEx Delivery Manager! FedEx Delivery Manager will give you the opportunity to control the following actions. 

  Receive alerts 
  Request to hold packages for pickup at a FedEx location, Walgreens, and more
  Request a vacation hold
  Sign for a package
  Provide delivery instructions
  Manage packages from the mobile app

  Please note, some fees may be applied based on the service level you sign up for through UPS and FedEx. 

• Which shipping carriers do you use?

  At this time, we ship with FedEx, UPS, and USPS for domestic and international orders. Below is a breakdown of the options available. 

  	UPS	USPS	FedEx
  Domestic	UPS Ground UPS SurePost (Starts with UPS, passed on to USPS for final delivery) UPS 2nd Day Air UPS Next Day Air Saver	USPS First Class Mail ( < 1 lb.) USPS Priority Mail ( > 1 lb.) UPS SurePost (Starts with UPS, passed on to USPS for final delivery)	FedEx Home Delivery  (Residential Addresses) FedEx Ground  (Commercial Addresses)
  International	UPS Worldwide Expedited DDP	USPS Priority Mail International	No International Shipping via FedEx

• As an international customer, how do I cancel my order?

  Cancellations of Brooklinen items only can be initiated by reaching out to our Customer Experience team within 15 minutes of your order being placed. Please reach out to us over Live Chat during our business hours (Monday through Friday, 10AM to 6PM EST) so we can update your order.

  If we are not available over Live Chat, please send an email with the subject line "International Cancellation" to hello@brooklinen.com.

  If your order has been fulfilled and shipped out, please accept the package upon delivery! We will be able to work towards a solution for the return as soon as the order is in your possession. 

• What is your return policy for international customers?

  We stand behind the quality of our products and are confident you will love the feel of your new bedding.

  If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

  At this time, we cannot create return labels for international addresses, so please email our Customer Experience Team at hello@brooklinen.com if you would like to initiate a return. We will work together to find the best solution for you. 

• Can I cancel my order?
  At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process here! All domestic returns are completely covered, and your refund will be issued to your original form of payment. :)
• Why are there taxes charged on my order?

  Several states have passed legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state.

  You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments.

  We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.

• Will I have to pay for international shipping?

  There is a flat rate shipping fee for international shipments. At this time, we do cover all duties and taxes on your order. Please see the chart below for the shipping rates for your country. 

  Hong Kong	$32
  Canada, Australia, Singapore	$39
  Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Macao, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, US Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau), US Minor Outlying Islands	$50

• Can I still return an item even if it's been washed?

  We accept returns in any condition within 365 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return. 

  If your items have been washed or used, they are sent to one of our donation centers. You can read more about our partnership with Good360 here!

• Do you have a wedding registry option?

  At this time, we do not have a registry on our site; however, you can add a variety of our products to your registry through Zola! 

  If you have any questions or concerns about an order placed through Zola, please contact their support team here.

• I recently placed an order, but now there's an event running! Do you allow price adjustments?
  We always want our customers to get the very best deal, so we will gladly match the event offer on an order placed within 14 days of the active promotion. Shoot us an email at hello@brooklinen.com with your order number included, and we will adjust your final purchase.
• I activated my Loyalty Rewards account after placing my first order. Did I still earn the rewards?

  Yes, you still earned your Loyalty Rewards! The rewards earned on an order are automatically posted to the account associated with the email address used on the order. These rewards will post to your account as soon as the order is fulfilled and shipped out even if that account has not been activated.

  As long as you created your account with the same email address used on your order, you should see your rewards very soon!

• Can I return items to your retail location?

  You can return any item purchased from our site or our Williamsburg store within 365 days of purchase. You will be able to make these returns on your own through our returns platform or in-person at our retail location. 

  If you purchased in-store and would like to return online, please email our CX Team at hello@brooklinen.com! We will help out with the next steps from there. 

  If you purchased in-store and would like to return in-store, a member of our team will help you through the process. All you need is your order number and email address used on the order. 

  If you purchased online and would like to return in-store or online, all you need is your order number and zip code! One of our team members will help out at our store or you can follow the link here to initiate your return online. :) 

• How do I refer a friend?

  If you'd like to refer a friend, you can log into your account and navigate to your account page. If you scroll down, there will be an area for you to "Give $25, Get $25". You will be able to send your friend an email, copy the referral link, or share via Facebook and Twitter. 

  Once your friend places their order with your referral code, you will earn $25 for your next order! These credits will be posted to your Loyalty Rewards account as soon as your friend's order is fulfilled and shipped out. :) 

• What if I forgot to add my promo code at checkout?
  If you forgot to add your promo code or Loyalty Rewards at checkout, please email us at hello@brooklinen.com with your order number and offer details. We will work to find the best solution for you!
• I'm hoping to mix and match the sizes of my Fitted Sheet, Flat Sheet, and Pillowcases in my Core Set. Is there a custom option?

  At this time, our Core Sets come pre-bundled as follows:
  
  Twin Core Set: Twin Fitted Sheet, Twin Flat Sheet, Standard Pillowcases
  Twin XL Core Set: Twin XL Fitted Sheet, Twin XL Flat Sheet, Standard Pillowcases
  Full Core Set: Full Fitted Sheet, Full Flat Sheet, Standard Pillowcases
  Queen Core Set: Queen Fitted Sheet, Queen Flat Sheet, Standard Pillowcases
  King Core Set: King Fitted Sheet, King Flat Sheet, King Pillowcases
  Cali King Core Set: Cali King Fitted Sheet, King Flat Sheet, King Pillowcases
  

  If you're interested in a Core Set that is different from the pre-bundled ones, you can head here for a custom Classic Core Set and here for a custom Luxe Core Set. Please note that we are only able to provide these custom options for our Classic and Luxe Core Sets, and that not all sizes, colors, or bundles are available to mix and match.

• My order was marked as delivered, but it’s not here! What do I do?

  If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. 

  Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at hello@brooklinen.com and we will find a solution! 

  Please be aware, lost packages must be reported within 14 days of the marked delivery date. 

• Can I wash my Comforter?
  The best maintenance for down is to be hung outside on a dry day any season and then shake the dust out of it, but you can also use the dryer on air fluff / no heat. For spills or stains, they can be spot cleaned with soft soap like Zero or Woolite. They can be dry cleaned for large stains if the first two methods don't help. However dry cleaning will shorten the life-span of the Comforter as the chemicals remove the natural oils in the down and the clusters will breakdown faster.
  
  The best way to clean our Down Alternative Comforters is to follow the same steps as above (hanging the comforter outside, and spot cleaning with Zero or Woolite). The main difference is that Down Alternative can be dry cleaned as often as necessary.
  
  We don't recommend washing either our Down or Down Alternative Comforter at home, as domestic washers aren't large enough to handle our Comforters and machines with agitators can damage the baffle system in them. Plus, once a Comforter is wet it gets very heavy and pulling it from the machine can also damage the baffle system.
  
• Do you ship to P.O. boxes?

  Yes -- we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail, including international orders. For international orders, keep in mind that there may be additional duties and taxes to pay upon the arrival of your package.

• Can I use a Gift Card from Amex or Visa in addition to my credit card?
  At this time, our system can only accept one form of payment per purchase. In order to use both a third-party gift card and credit card on your order, you can purchase a Brooklinen gift card with the Amex or Visa gift card, and then apply the Brooklinen gift card at checkout in the 'Have a Gift/Promo code?' section. If you have any further questions, please don't hesitate to drop us a line at hello@brooklinen.com. 
• I can't log into my account! What do I do?

  If you placed an order with us before but did not set a password, all you need to do it activate your account! You should have an account activation email from around the time you placed your first order, but if you cannot find this email, please reach out to us at hello@brooklinen.com. :) 

  If you haven't placed an order with us before, you can create an account here! Please shoot us an email if you have any difficulty logging in and we'll be happy to help. 

• I ordered your products as a gift. Are there prices in the box?

  Not to worry! We do not include any pricing details in the box containing your order. All billing information is communicated via email. 

  If you'd like to add a personalized touch to your gift, you can choose to add a gift note at checkout. :)

• I entered the wrong billing address! What should I do?

  Don’t worry! We send all billing info via email, so an incorrect billing address won't impact your order at all. As long as the payment goes through, you're all good. You can shoot us an email, and we will make the correction on your account from our end. 

• How do I use my Loyalty Rewards?

  If you would like to apply your Loyalty Rewards to an order, all you have to do is log into your account and then add to your cart like usual. Once you get to the checkout, you will be able to apply the available credits using a sliding bar on the right side of your screen!

  Please keep in mind, our system can only process one promotion at a time and will block any orders with a balance under $5. Additionally, our Loyalty Rewards cannot be applied to products from our Spaces partners or from our Last Call section.

• Can I stack multiple promotions in one purchase?

  At this time, we can only accept one promotion per order. This includes promo codes, gift card codes, Loyalty Rewards, and site-wide promotions. We always suggest using the offer that gives you the best deal!

  Please note that restrictions may apply on any codes.

• What are the dimensions of your Sheets?

  Product	Duvet Cover	Fitted Sheet	Flat Sheet	Pillowcases
  Twin	173cm x 223cm	99cm x 191cm x 38cm	180cm x 249cm	51cm x 69cm
  Twin XL	173cm x 223cm	93cm x 203cm x 38cm	180cm x 264cm	51cm x 69cm
  Full	229cm x 229cm	137cm x 191cm x 38cm	218cm x 249cm	51cm x 69cm
  Queen	229cm x 229cm	152cm x 203cm x 38cm	234cm x 264cm	51cm x 69cm
  King	272cm x 229cm	198cm x 203cm x 38cm	279cm x 264cm	51cm x 94cm
  Cal King	272cm x 229cm	183cm x 213cm x 38cm	279cm x 264cm	51cm x 94cm"

  Dimensions are width × height × depth for our Classic and Luxe sheets

• Are your prices in USD?
  All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.
• Do you ship internationally?

  Yes — we ship all over the world! You can head to the checkout section of the site and enter your address to see if we ship to your location, and how much it will cost to get there. Currently, we ship to:

  Hong Kong, Canada, Australia, Singapore, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, and US Minor Outlying Islands.

  Keep in mind that there may be additional duties and taxes to pay upon the arrival of your package as well, especially if you are having your items shipped to a P.O. Box. At this time, we do not offer free return shipping for exchanges or returns for international orders.
• If one item is backordered, when will my package ship?
  We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at hello@brooklinen.com and we'll let you know if there's a way to make this happen!
• When will my order ship?
  Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.
  
  Products by Brooklinen
  Due to extra safety precautions at our warehouse, the processing time for orders is 5-8 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. :) 
  
  Products by Spaces
  Orders placed with one of our Spaces partners will be processed and shipped on a case-by-case basis. Specific shipping details can be found on each product page, but general information can be found below for each partner.
  
  

  Partner	Processing Time	Shipping Time
  Bombabird Ceramics	7 business days	3-4 business days
  Boundless Rugs	2-5 weeks	3-7 business days
  The Color Cord Company	3-5 business days	3-5 business days
  Dims.	Prioritizing essential medical shipments	1-5 business days
  Floyd	1-2 business days	3 business days
  gestalten	1-2 business days	1-5 business days
  Inside Weather	3-15 business days	3-5 business days
  Intelligent Change	1-2 business days	4-7 business days
  Recreation Center	1-2 business days	1-5 business days
  The Sill	1-7 business days	2 business days
  Simply Framed	7-9 business days	1-3 business days
  Taschen	1-2 business days	1-5 business days

• Where are your Pillows made?

  All of our Down products are made in Canada. We use responsibly sourced Canadian White Down from Hutterite Farms in Northwest Canada to fill our Pillows. Our Down Alternative Pillows are made in the United States.

• What certifications do your Pillows have?
  Our Down Pillows are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Pillows are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.
• Can I wash my Pillow?

  We recommend leaving your Down Pillow outside on a dry day or using a dryer on the air fluff / no heat setting and then shaking the product out. Both options will dry out any dust or dirt and fluff the Down. For spills or stains, we recommend spot cleaning with a soft soap like Zero or Woolite.

  The Down Pillows can be dry cleaned for large stains, but please note, dry cleaning will shorten the lifespan of your Pillow. The chemicals will remove the natural oils in the down and the clusters will break down faster.

  For the Down Alternative Pillows, spills or stains can be spot cleaned with a soft soap like Zero or Woolite. For larger stains or general care, we recommend dry cleaning. The Down Alternative Pillows can be dry cleaned as often as necessary.
  

• What's the difference between Down and Down Alternative?

  Our Down and Down Alternative Pillows are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells are the same. 

  Our Down Pillows are made of natural fibers (duck down) and the Down Alternative Pillows are made from synthetic fibers (high-grade microfibers). The synthetic fill was engineered by our team to imitate the weight and warmth of natural fill. Aside from being slightly more affordable than natural down, Down Alternative products are preferred by people with allergies or aversions to products made from animals.

• Where are your Comforters made?

  All of our Down products are made in Canada. We only use responsibly sourced Canadian White Down from Hutterite Farms in Northwest Canada to fill our Comforters. 

  Our Down Alternative Comforters are made in the United States. 

• Are your Comforters made with duck down or goose down?

  Many factors are considered when determining the quality of down, most importantly, the source and size of the bird. The best down comes from the largest, most mature birds; therefore, we strategically chose to use down from Canadian ducks rather than young geese to provide optimal value to our customers. Our Down Comforters, made with mature duck down, were created to ensure the highest quality while maintaining an accessible price.

• What certifications do your Comforters have?
  Our Down Comforters are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Comforters are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.
• What's the difference between your Lightweight and All-Season Comforters?

  The difference between our Lightweight and All-Season Comforters are the warmth and weight. Our All-Season Comforters have a higher fill power than our Lightweight Comforters making them fuller and fluffier. There is physically more fill in the All-Season Comforters, therefore, more trapped air and warmer sleep.

  You can learn more about our Comforters here.

• What's the difference between Down and Down Alternative?

  Our Down and Down Alternative Comforters are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells are the same. 

  Our Down Comforters are made of natural fibers (duck down) and the Down Alternative Comforters are made from synthetic fibers (high-grade microfibers). The synthetic fill was engineered by our team to imitate the weight and warmth of natural fill. Aside from being slightly more affordable than natural down, Down Alternative products are preferred by people with allergies or aversions to products made from animals.

• I want to return only part of my Hardcore Bundle. Can I do that?

  Absolutely! All you have to do is head to our returns page and initiate a return for the items you'd like to send back to us. 

  Please keep in mind, you will only be receiving a partial refund for the items you return. The reason for this is that by buying the Hardcore Bundle, you get 25% off all three items: the Core Set, Duvet Cover, and Pillowcases. By returning only part of your order, this will break the bundle and therefore we will only be able to refund you for the difference between the Hardcore Bundle price and the price of the a la carte items you are keeping.
  
  Here is the formula we use to calculate your refund:

  Price of the Hardcore Bundle - the price of the items you are keeping at their non-bundled price = Your Refund
  
  For Example:
  If you paid $179 for your Hardcore Bundle but you want to return just your Duvet Cover. We would calculate your refund by doing $179 - $144 (Price of non-bundled items you are keeping) and so your refund would be $35 for returning your Duvet Cover.

• How do I initiate a return?

  If you're looking to initiate a return, just head over to our returns page!

  Please note that we are not able to process returns for items listed as Final Sale or items that are a part of Spaces by Brooklinen.

• What is your return policy?

  We stand behind the quality of our products and are confident you will love the feel of your new bedding.
  
  If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

  If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. At this time, we are only able to cover return shipping costs for orders within the US.
  
  Please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section. If your Final Sale item has a manufacturing defect or product breakdowns, please reach out to us so we can find the best solution for you! 
  
  To process a return, please fill out our returns form by clicking here.
  

• What is your exchange policy?

  At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.

  If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included. :) 

  Please feel free to contact us at hello@brooklinen.com if you have any questions at all. 

• What are the dimensions of your Sheets?

  Product	Duvet Cover	Fitted Sheet	Flat Sheet	Pillowcases
  Twin	64" × 90"	39" × 75" × 15"	71" × 98"	20" × 27"
  Twin XL	64" × 90"	39" × 80" × 15"	71" × 104"	20" × 27"
  Full	90" × 90"	54" × 75" × 15"	86" × 98"	20" × 27"
  Queen	90" × 90"	60" × 80" × 15"	92" × 104"	20" × 27"
  King	107" × 90"	76" × 80" × 15"	110" × 104"	20" × 37"
  Cal King	107" × 90"	72" × 84" × 15"	110" × 104"	20" × 37"

• Can I purchase items individually instead of in a Bundle?

  Yes, we absolutely offer individual Sheets and pairs of Pillowcases! You can find these items on each Collection page, by using the search bar in the top right corner, or in the links below. 

  You can find our Classic Flat Sheet here and our Luxe Flat Sheet here.

  You can find the Classic Fitted Sheet here and the Luxe Fitted Sheet here. 

  You can find the Classic Pillowcases, Luxe Pillowcases, Linen Pillowcases, Heathered Cashmere Pillowcases, and Silk Pillowcases in these links. :)  

• Are your Sheets OEKO-TEX Certified?
  Yes! Our Classic, Luxe, and Linen Sheets are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.
• How deep are your Fitted Sheets?

  Our Classic, Luxe, Linen, and Heathered Cashmere Fitted Sheets fit mattresses up to 15" in depth.

  Our Sheets should fit most direct-to-consumer brand mattresses. This includes mattresses from 10 inches to 15 inches. :) 

• How do I launder my Sheets?
  Check out our care guide here.
• Do your Sheets wrinkle?

  Unlike many bedding brands, we don't use any artificial wrinkle-free chemicals in our sheets, so like any 100% cotton products, your sheets will naturally wrinkle. With every wash and continued use, your sheets will wrinkle less and less.

  We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and laying them flat to dry.

• I just received my order but can't find my Pillowcases! What should I do?
  Our Pillowcases are folded within our Core Sheet Sets, so we recommend completely unpacking and unfolding the entire set to make sure the Pillowcases are in there. If we did make a mistake when packing your order, please send an email to hello@brooklinen.com and we will be sure to send you a pair of Pillowcases ASAP.
• Do you offer Split King Sheets in a Bundle?
  Yes, we now offer Split King Sheet Sets! You can follow this link for the Classic Split King Set and this link for the Luxe Split King Set. Once you navigate to the collection you prefer, you will be able to choose your color or pattern and whether you would like Standard or King Pillowcases!
• What's the difference between Classic and Luxe?
  Our Classic Collection has a 270 thread count and is super crisp and soft with a matte finish. These sheets are extremely light and breathable; great for people who get hotter when they sleep. Our Luxe Collection has a 480 thread count and is buttery smooth with a slightly luminous finish. These sheets are very breathable and a bit warmer than the Classic. Both collections are made with 100% long-staple cotton and will get softer and softer with every use and wash.
• What's the difference between Plush, Mid-Plush, and Firm?

  The Plush Pillow is our softest and fluffiest Pillow. It is perfect for bringing hotel luxury right into your bedroom. The Mid-Plush Pillow has a dual-core structure with an extra supportive inner layer and a super comfy outer layer. This Pillow is our best seller and the most versatile option. Our Firm Pillow has the same dual-core construction as the Mid-Plush, but with a higher ratio of the dense inner layer to the fluffy outer layer. The high-quality firmness of this Pillow makes it extremely supportive.

• Do you have swatches or samples you could send?
  At this time, we do not have swatches or samples available, but this is definitely a program we are looking to roll out as we grow! As an alternative, we suggest purchasing a set of Pillowcases to feel the fabric and match the color to your room. If you like the Pillowcases, just contact our Customer Experience Team, and we can credit the purchase towards your order of a full sheet set.