FAQ

You can check your gift card and e-gift card balance on our site here!

Yes, we ship to the UK & EU. To make sure we are in compliance, we’ve partnered with Passport Shipping and they will be considered the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

If you do not have a printer at home, no worries! Once you initiate a return, you will have the option to print your label or scan a QR code to retrieve a label. All you have to do is pack up your item(s) and show the QR code at a drop-off location. Fedex, Walgreens, or another location with FedEx services will print the label for you and ship your return back to us! Find a nearby drop-off location here.

If you have any questions, please feel free to contact us via Live Chat or hello@brooklinen.com. 

Yes, our Duvet Covers come with four internal ties, one in each corner, to hold your Comforter in place. Our Comforters also have loops in each corner to fit the ties. 

The ties on your Duvet Cover may not be exactly in the corner, but a few inches away. This is to ensure the corner of your Comforter can fit directly in the corner of the Duvet Cover. 

We do have E-Gift Cards available for purchase online! You can find those here. Once you purchase the E-Gift Card, you will receive an email with the gift code which you can then send to the recipient. All E-Gift Cards can be applied at checkout.

Yes, we do! We’re happy to offer our customers a 365-day return policy and warranty coverage on all products and an additional one-year extended warranty for our core products after the initial 365-day term. Our warranty applies to products bought on our website and in our retail stores.

Up to 365 days after your purchase, you can return any item for a full refund -- excluding Last Call items, as they are final sale. You can receive replacements or refunds for defective items, including Last-Call items, under our warranty. In the second year after purchase, we’re no longer able to accept returns, but any defective items within our list of core products may be replaced or refunded! As a friendly reminder, our core products include:

- Sheets (Cotton, Linen, Heathered Cashmere, Brushed Flannel, Brooklittles)
- Down & Down Alternative (Comforters, Pillows, Mattress Toppers, and Pillow Protectors)
- Bath (Towels and Robes)

While we’re unable to replace or refund any items after the two-year mark, we do have lots of tips and tricks in our care guide to help extend the life of your items.

In the 365 days following your purchase, we’re happy to accept returns of any items for a full refund, no questions asked. Please keep in mind, Last Call items are final sale.

In the second year of ownership, we’re glad to offer refunds or replacements for select products with manufacturing defects. As a friendly reminder, normal wear and tear or product abuse are not covered.

At this time, our warranty is not extended for our Loungewear, Tufted Bath Rugs, Weighted and Throw Blankets, Brooklittles Swaddles and Quilts, Quilts and Shams, Silk Collection, and Candles. However, we do accept returns within 365 days for these items, no questions asked, and the one-year warranty does still apply.

Our extended warranty is exclusively for our core products and items that are typically used by customers every single day. While our extended warranty is currently focused on those specific products, we want to give you the peace of mind that all items are still covered for up to one year from purchase. Should you experience any defects, just shoot us an email and we can help!

Yes! All orders placed on or prior to January 21st, 2021 are covered by our previous warranty policy. All orders placed on and after January 22nd, 2021 are subject to our updated warranty program. We really appreciate your understanding here!

Our products are made with the same high-quality craftsmanship and materials as before! While you may very well be able to get years and years out of our products, we can absolutely guarantee them for our new warranty period.

Comfort Crew is a rewards program that allows you to earn points for every dollar spent, get free domestic shipping, receive exclusive access to events, and more! Comfort Crew was created so you can sit back, relax, and earn more while you shop.

Comfort Crew is a points-based rewards program with different membership tiers and redemption levels. Check out the information below to learn more about the program!

Membership Tiers

Membership tiers are based on your annual spending. The annual rolling year is a 12-month period starting when you reach a certain tier. The membership tiers determine which benefits you receive.

Membership Tier = Annual Spending = Benefits

Redemption Levels

Regardless of which tier you are in, the redemption levels for rewards are based on how many points you have. There are three redemption levels, and the rewards grow at each level. 

Redemption Level = Points = Rewards

There are several ways to earn reward points! Check out the list below to learn more.

- Sign Up Bonus - Create an account and earn 50 points.
- Write a Review - Earn points by writing reviews for the products you ordered.
- Follow on Instagram - Follow our Instagram page and earn 50 points.
- Refer a Friend - Refer a friend and get a 15% off promo code to use at your convenience.
- Birthday Bonus - Add your birthday to your account and you'll receive extra points on your special day. 
- Make a Purchase - Earn 2 points for every dollar spent on an order. Please note, purchasing Brooklinen Gift Cards will earn you points, but spending Brooklinen Gift Cards will not. 

Please note, points expire 2 years after they are earned!

At this time, our system will not allow $0 orders to process, so you must have a minimum purchase price of $1 to redeem any reward!

At this time, our system can only accept one promo code per order, so you cannot stack a dollar-off reward with any other promotion. 

However, since the other redemption offers are not codes, you can stack a gift reward or donation reward with another promotion!

If you forgot to add your dollar-off code or gift reward at checkout, please contact us at hello@brooklinen.com or via live chat with your order number and reward details. We'll double-check your account and work to find the best solution for you!

If you're pretty sure you have enough points for a reward but your account is not loading properly, please contact us at hello@brooklinen.com or via live chat. We'll check your account from our end and help you use your rewards on an order. :)

Your membership tier is based on your purchases in the past 12 months! If you believe you should be in a different tier, please contact us at hello@brooklinen.com or via live chat with the tier you think you should be in and we'll work to make things right.

Keep in mind that the dollar-off reward codes never expire and can always be found in your available codes dropdown at checkout! 

However, if you would like the code disabled and your points put back into your account, please contact us at hello@brooklinen.com or via live chat with the code you'd like disabled. 

There are two ways you can redeem your points for a dollar-off reward! 

Option 1

Start on your account page and scroll to the redemption offers. Under the dollar-off reward you would like, click Select. A pop-up will appear prompting you to redeem the reward. Once you click Redeem, the rewards code will be automatically generated and your points will be removed from your account! 

You can add to your cart and then head to checkout. At checkout, you will see two dropdown lists on the right side of the page. Since you've already created the rewards code, you can go ahead and select the code in the top dropdown list and click Apply. Pro Tip: the top list shows all pending codes that have been created in you account! Once you click Apply, the promo code will be applied to your order.

Option 2

You can add to your cart, head to checkout, and log in on the checkout page. Once you're logged in, your available points will populate on the right side of the page. Again, you should see two dropdown lists. In the bottom list, you can select the dollar-off reward level and click Apply. Once you click apply, a new code will generate and apply to your order automatically. Your points will then be removed from your account. 

 

I used a dollar-off reward and then returned part of my order. Do I get those points back? Dollar-off rewards are split evenly and applied to each item on your order. If you only returned part of your order, you will receive a refund for what you paid for the item, but that portion of your dollar-off reward will not go back into your account. Additionally, the points earned on the returned item will be deducted from your balance. 

I used a dollar-off reward and then returned my entire order. Do I get those points back? If you used a dollar-off reward and return your entire order, your points will be added back to your account when you are refunded. Additionally, the points earned on the returned order will be deducted from your account. 

I used my points for a gift reward. Can I return or exchange the gift reward if I don't like it? The gift rewards are final sale and ineligible for return through our returns platform even if you return your entire order. If you do return your entire order, you should keep the gift reward as you will not receive the points back with your refund. 

I used the donation reward on my order. If I return the order, do I reverse the donation? Our donation reward option is non-refundable. If you return an order with this reward applied, the donation will not be reversed and you will not receive the points back.

 

In order to earn points for following us on Instagram, you will need to follow us through the link on your Comfort Crew account page. If you already follow us, all you need to do is unfollow and re-follow through the link to earn the points. :)

If you've followed these steps and your points are still not reflected on your account, please contact us at hello@brooklinen.com or via live chat with your Instagram handle. We'll verify your status and make sure your points are added to your account. 

 

If you left a review through a review email, your points should be posted to your account within 24 hours!

If you wrote a review on our site, please be sure you were signed into your account before writing the review. You will receive an email to verify your review after submitting. Once you verify, it may take up to 24 hours for the points to post to your account. 

If it has been over 24 hours and your points are still not reflected in your account, please contact us at hello@brooklinen.com or via live chat and we'll make sure everything gets straightened out.

Comfort Crew Rewards can only be earned through purchases made directly on our website or at one of our retail locations. Orders placed on Amazon, Zola, or any other partner site will not earn you Comfort Crew points.

UPS Shipping

If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions.

- Reroute or reschedule package deliveries
- Get estimated and confirmed delivery windows
- Track and manage multiple packages at once
- Receive real-time delivery alerts
- Leave driver instructions
- Plan deliveries around your schedule
- Route packages to a UPS Access Point™ location for convenient pickup

Please note, some fees may be applied based on the service you request through UPS. 

FedEx Shipping 

If your order is shipped through FedEx, you can create an account with FedEx Delivery Manager! Delivery Manager will give you the opportunity to control the following actions.

- Redirect deliveries to nearby FedEx Offices, Walgreens, select Dollar Generals, and grocery store locations.
- Give specific delivery instructions to your driver.
- Hold deliveries and keep them safe for up to 14 days.
- Add a signature requirement and e-sign for packages.
- Schedule a specific delivery time.
- Deliver package to another residential location.
- Deliver package on another day.

Please note, some fees may be applied based on the service you request through FedEx. 

At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier! 

Please feel free to contact us at hello@brooklinen.com if you have any questions or if you're not able to make these changes through the carrier. 

When you're ready to redeem your Comfort Crew points you can head to your account page and scroll down to your available rewards. Depending on your point balance, you will be able to access the 400 point rewards, 1000 point rewards, or 2000 point rewards. 

Once you decide on the reward you would like, you can click "Select" under the reward and follow the prompts. The gift and donation options will be added to your cart. The dollar-off option will create a promo code that you can apply at checkout. 

Once you're in checkout, the gift or donation will be listed as an item in your cart, and you can check out like usual. The dollar-off promo code you created should be available via a dropdown list in checkout. You can select the code you created -- it should start with REW -- and click the "Apply" button! Please note, dollar-off rewards cannot be combined with any other promo code and only one Comfort Crew reward can be applied per purchase. 

If you have any trouble redeeming your Comfort Crew rewards points, please feel free to contact us at hello@brooklinen.com. :) 

If you'd like to refer a friend, you can log in and navigate to your account page. If you scroll down, there will be an area for you to "Refer A Friend". You will be able to send your friend an email, copy the referral link, or share via Facebook and Twitter. 

Once your friend places their order of $100 or more (pre-tax) with your referral code, you will receive a 15% off promo code via email! This happens as soon as your friend's order is fulfilled and shipped out. :) 

If your friend has placed their order but you're still not seeing your 15% off promo code, please contact us at hello@brooklinen.com or via live chat with your friend's name and email address! We'll check on their order and make sure you get your points. 

All shipping fees for domestic returns are completely covered! When you initiate a return through our returns platform, you will receive a pre-paid shipping label. :) 

If you live outside the US and are looking to initiate a return, please check out the return policy in the International FAQs. 

Yes, you still earned your rewards points! The rewards earned on an order are automatically posted to the account associated with the email address used on the order. These rewards will post to your account as soon as the order is fulfilled and shipped out even if that account has not been activated.

As long as you created your account with the same email address used on your order, you should see your rewards very soon!

Size	Measurements
Standard	20" x 27"
King	20" x 37"

Size	Measurements
Twin / Twin XL	64" x 90"
Full / Queen	90" x 90"
King / Cali King	106" x 90"

Our Jersey is a knitted fabric made with cotton and modal. The combination of cotton and modal makes our Jersey Loungewear super soft and durable. At this time, we have tops, dresses, robes, and jumpsuits available in Jersey. 

French Terry is a knitted fabric that features loops and soft piles of yarn on one side (usually the inside of a garment) and a smooth, soft surface on the other side. This fabric is an absorbent, light-weight, and moisture-wicking material. It is a bit heavier than a t-shirt, but not as heavy as most sweatshirts. We have pants, shorts, and tops available in French Terry. 

Fleece is a thicker knitted fabric with a smooth outside and a ridiculously soft fuzzy inside. This fabric is perfect for cozying up in cooler weather! We have pants and tops available in Fleece. 

 

Super-Plush Robes

Size	Full Length	Sleeve Length from Center	Shoulder Width
XS / S	45.5"	33.5"	19.5"
M / L	46.5"	35"	20.5"
XL / XXL	48"	36.5"	22.5"

  

Waffle Robes

Size	Full Length	Sleeve Length from Center	Shoulder Width
XS / S	46.5"	33"	18"
M / L	47"	34"	21.5"
XL / XXL	50"	38"	22"

 

Linen Robes

Size	Fits	Full Length	Sleeve Length from Center	Shoulder Width
One Size	Women's Size Small - Large	35 3/4"	28 7/8"	15 1/2"

Atlantic Robe

Size	Full Length	Sleeve Length
Extra Small (XS)	36.5"	29.25"
Small (S)	37.25"	29.625"
Medium (M)	38"	30"
Large (L)	38.75"	30.375"
Extra Large (XL)	39.5"	30.75"
Extra Extra Large (XXL)	40.25"	31.125"

Super-Plush Robes

Size	Full Length	Sleeve Length from Center	Shoulder Width
XS / S	45.5"	33.5"	19.5"
M / L	46.5"	35"	20.5"
XL / XXL	48"	36.5"	22.5"

 

Waffle Robes

Size	Full Length	Sleeve Length from Center	Shoulder Width
XS / S	46.5"	33"	18"
M / L	47"	34"	21.5"
XL / XXL	50"	38"	22"

 

Linen Robes

Size	Fits	Full Length	Sleeve Length from Center	Shoulder Width
One Size	Women's Size Small - Large	35 3/4"	28 7/8"	15 1/2"

 

Atlantic Robe

Size	Full Length	Sleeve Length
Extra Small (XS)	36.5"	29.25"
Small (S)	37.25"	29.625"
Medium (M)	38"	30"
Large (L)	38.75"	30.375"
Extra Large (XL)	39.5"	30.75"
Extra Extra Large (XXL)	40.25"	31.125"

Our Bath products should be machine washed on cold and tumble dried on low. We recommend washing with like colors and avoiding contact with household or personal care products that contain bleaching agents.

We do not recommend fabric softener for Towels, as it reduces the absorbency. 

Our Bath Mats are 100% cotton and have the feel of a dense towel. This product is similar to bath mats found in hotel bathrooms. The Bath Mat has a z-twist construction and piping along the edges for a simple, polished look. This Bath Mat is included with the Super Plush, Classic, and Ultralight Move-In Bundles. 

Our Tufted Bath Rug has a cotton top and a non-slip latex treatment on the bottom. Our Bath Rug is extra thick with a woven base to provide a distinct texture for better stability and strength and long tufted pile that provides a soft feeling under feet. These Rugs are a much more luxurious option for the bathroom. 

 

We accept returns in any condition within 365 days of purchase - this includes Pillows! We would never leave a customer with a product they didn't absolutely love, so if you try your Pillow out and decide it's just not for you, we can definitely still initiate a return. 

If your Pillow has been washed or used, it is sent to one of our donation centers. You can read more about our partnership with Good360 here!

The scent you're picking up on is natural for our Down products - and down in general! To help get rid of that smell, we recommend airing out your product by taking it out of the packaging and placing it outside on a dry day for a few hours.

We never recommend washing our item at home in the washing machine, as this will damage the down clusters. If you'd like, you can dry clean the item, but keep in mind that this will shorten its lifespan.

If you're interested in protecting your Pillow and covering any down scent, our Pillow Protectors are a great option. :) 

If you have any questions, please feel free to reach out to us at hello@brooklinen.com and we're happy to chat more about our products!

At this time, we only accept returns for products purchased on our website or at our retail location. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines. These return windows are listed below. 

Third-Party Partner	Return Window
Amazon	30 Days
Zola	90 Days

When we say our Weighted Comforter is worth the weight, we mean it. It's a high-quality, comfort-first crafted comforter. And like our other award-winning Comforters, its construction ensures weight is evenly distributed for a deeper, more restful sleep.

It’s important that you choose a Weighted Comforter weight that’s roughly 10% of your body weight. If you’re in between sizes, size up! For example, someone weighing 150 pounds would have a 15-pound Comforter. If you are 170 pounds go up to the 20-pound Comforter. 

Checkout the Weighted Comforter page for more details on how our Comforters are made and how to ease into use!  

The warmth of our Weighted Comforters would be most comparable to the All-Season Down Alternative Comforters.  

Fill Power, Fill Weight, and Product Weight are three key measurements to help understand the quality and warmth of our Down products. 

Fill Power refers to the loft of the down used in the item or how voluminous (puffy) that down is. Loft is another way of measuring how many cubic inches of space one ounce of that down fill takes up. The loftier the down, the more space there is for air to get trapped, and therefore, the more insulated it is.

Fill Weight literally refers to the total weight of the down in the item. This is measured in grams and is a helpful variable in determining the warmth of an item.

Product Weight is the weight of the entire finished product, regardless of fill-weight and fill-power.

Below is a chart for the Fill Power of our Down Comforters.

Down Comforter	Fill Power
Lightweight	650
All Season	700
Ultra Warm	750

The scent you're picking up on is natural for our Down products - and down in general! To help get rid of that smell, we recommend airing out your product by taking it out of the protective packaging and placing it outside on a dry day for a few hours.

You can also toss the item in the dryer on air fluff, no heat. We never recommend washing our item at home in the washing machine, as this will damage the down clusters. If you'd like, you can dry clean the item, but keep in mind that this will shorten its lifespan.

If the smell persists and is keeping you up, please feel free to reach out to us at hello@brooklinen.com and we'll work to find a solution!

Yes — we ship all over the world! You can head to the checkout section of the site and enter your address to see if we ship to your location and how much it will cost to get there. Currently, we ship to:

Hong Kong, Canada, Australia, Singapore, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, & US Minor Outlying Islands.

Keep in mind, if you have your items shipped to a P.O. Box, there may be additional duties and taxes to pay upon the arrival of your package. Please also note, we cannot refund original shipping fees on any international returns. 

If you would like to submit a warranty claim, you can head to our site here and select the quality guarantee option. You will be prompted to complete a form for our team. Once you submit the form, someone from our team will reach back out to work towards the best solution for you. :)

Please keep in mind, in order to assess the claim, we will need a photo of the defective product. 

At this time, promo codes cannot be used in combination with any other offers or on items in our Last Call section.
Additionally, promo codes are not applicable to the following brands: Bombabird Ceramics, Color Cord Company, Dims., Floyd, Inside Weather, Intelligent Change, Simply Framed, and The Sill.

If you're still having trouble applying a promo code, feel free to reach out to us at hello@brooklinen.com. 

We always try our best to keep our customers in the know, so if an item is sold out and we have the projected restock date, the date will be on the product page. If an item is marked as sold out without a date listed, we do not have a projected restock date.

Typically, Essential colors and patterns will be restocked and the date will be added as soon as we have it. Limited Edition colors and patterns will not be restocked. 

At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return the items in your original order here! All domestic returns are completely covered, and your refund will be issued to your original form of payment. :) 

Women's Bottoms	Inseam Measurement
Bleecker Short	2.75”
Boerum Jogger	26.5”
Bryant Pant	28”
Bed-Stuy Pant	26.5”
Baltic Pant	25"
Adelphi Jumpsuit	25"

 

Men's Bottoms	Inseam Measurements
Bowery Short	7”
Bergen Jogger	29”
Bushwick Pant	29"

Our Loungewear is soft, breathable, and lightweight. Our Loungewear is meant to be a bit loose, so we suggest ordering based on true-to-size measurements. 

Women's Size Guide

Traditional Size	Brooklinen Size	Bust	Waist	Hip
00	XS	32"	24"	35"
0	XS	33"	25"	35"
2	S	34"	26"	36"
4	S	35"	27"	37"
6	M	36"	28"	38"
8	M	37"	29"	39"
10	L	38"	30.5"	40.5"
12	L	39.5"	32"	42"
14	XL	41"	33.5"	43.5"
16	XL	42.5"	35"	45"

 

Men's Size Guide

Brooklinen Size	Chest	Waist
XS	32-34"	26-28"
S	35-37"	29-31"
M	38-40"	32-34"
L	41-43"	35-37"
XL	44-46"	38-40"

Our Loungewear is made in Long Beach, California. Every single piece produced undergoes 5 separate quality-control checkpoints to ensure it's absolutely perfect for you. :)  

Yes! All Towels and Robes are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

We stand behind the quality of our products and are confident you will love your Bath essentials. 

If you are unhappy with your order, our return policy for Bath products is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

We stand behind the quality of our products and are confident you will love your new Loungewear.

If you are unhappy with your order, our return policy for Loungewear is the same as our bedding. We will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

UPS Shipping

If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions.

- Reroute or reschedule package deliveries
- Get estimated and confirmed delivery windows
- Track and manage multiple packages at once
- Receive real-time delivery alerts
- Leave driver instructions
- Plan deliveries around your schedule
- Route packages to a UPS Access Point™ location for convenient pickup

Please note, some fees may be applied based on the service you request through UPS. 

FedEx Shipping

If your order is shipped through FedEx, you can create an account with FedEx Delivery Manager! Delivery Manager will give you the opportunity to control the following actions.

- Redirect deliveries to nearby FedEx Offices, Walgreens, select Dollar Generals, and grocery store locations.
- Give specific delivery instructions to your driver.
- Hold deliveries and keep them safe for up to 14 days.
- Add a signature requirement and e-sign for packages.
- Schedule a specific delivery time.
- Deliver package to another residential location.
- Deliver package on another day.

Please note, some fees may be applied based on the service you request through FedEx. 

At this time, we ship with FedEx, UPS, and USPS for domestic and international orders. Below is a breakdown of the options available. 

	UPS	USPS	FedEx
Domestic	UPS Ground UPS SurePost (Starts with UPS, passed on to USPS for final delivery) UPS 2nd Day Air UPS Next Day Air Saver	USPS First Class Mail (< 1 lb.) USPS Priority Mail (> 1 lb.) UPS SurePost (Starts with UPS, passed on to USPS for final delivery)	FedEx Ground FedEx Home Delivery FedEx SmartPost
Inter- national	UPS Worldwide Expedited DDP	USPS Priority Mail International	-

Cancellations of Brooklinen items only can be initiated by reaching out to our Customer Experience team within 15 minutes of your order being placed. Please reach out to us over Live Chat during our business hours (Monday through Friday, 10AM to 6PM EST) so we can update your order.

If we are not available over Live Chat, please send an email with the subject line "International Cancellation" to hello@brooklinen.com.

If your order has been fulfilled and shipped out, please accept the package upon delivery! We will be able to work towards a solution for the return as soon as the order is in your possession. 

We stand behind the quality of our products and are confident you will love the feel of your new bedding.

If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment, but please note, we cannot refund shipping fees on any international returns. 

At this time, we cannot create return labels for international orders through our returns platform, so please email our Customer Experience Team at hello@brooklinen.com if you would like to initiate a return. We will work together to find the best solution for you.

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process here! All domestic returns are completely covered, and your refund will be issued to your original form of payment. :)

Several states have passed legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state.

You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments.

We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.

There is a flat rate shipping fee for international shipments. Keep in mind there may be additional fees for duties and taxes to pay upon the arrival of your package, especially if you are having your items shipped to a P.O. Box.

Please see the chart below for the shipping rates for your country. 

Hong Kong	$32
Canada, Australia, Singapore	$39
Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Macao, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, US Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau), US Minor Outlying Islands	$50

Please note, we cannot refund shipping fees on any international returns. 

We accept returns in any condition within 365 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return. 

If your items have been washed or used, they are sent to one of our donation centers. You can read more about our partnership with Good360 here!

At this time, we do not have a registry on our site; however, you can add a variety of our products to your registry through Zola! 

If you have any questions or concerns about an order placed through Zola, please contact their support team here.

We always want our customers to get the very best deal, so we will gladly match the event offer on an order placed up to 14 days before the active promotion. Please note, we cannot stack two promotions on top of each other.

Shoot us an email at hello@brooklinen.com with your order number included, and we will adjust your final purchase.

You can return any item, excluding Last Call and Final Sale items, purchased from our site or our Williamsburg store within 365 days of purchase. See below for the process if you purchase online or in-store!

Returning Items Purchased In-Store

If you purchased at our retail location, you can simply bring your used or unused item(s) back to the store for a return or exchange.

Returning Items Purchased Online

If you ordered online and would like to return or exchange in-store, we ask that you first process your return through the website before coming into the store. Once complete, you should place your item(s) back into the original packaging, or any appropriate box or envelope, and bring it into the store. We will print your return label and take the package! 

 

If you forgot to add your promo code at checkout, please email us at hello@brooklinen.com with your order number and offer details. We will work to find the best solution for you!

If you're interested in a Core Set that is different from the pre-bundled ones, you can head here for a custom Classic Core Set and here for a custom Luxe Core Set. Please note that we are only able to provide these custom options for our Classic and Luxe Core Sets, and that not all sizes, colors, or bundles are available to mix and match.

If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. 

Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at hello@brooklinen.com and we will find a solution! 

Please be aware, lost packages must be reported within 14 days of the marked delivery date. 

The best maintenance for down is to be hung outside on a dry day any season and then shake the dust out of it, but you can also use the dryer on air fluff / no heat. For spills or stains, they can be spot cleaned with soft soap like Zero or Woolite. They can be dry cleaned for large stains if the first two methods don't help. However dry cleaning will shorten the life-span of the Comforter as the chemicals remove the natural oils in the down and the clusters will breakdown faster.

The best way to clean our Down Alternative Comforters is to follow the same steps as above (hanging the comforter outside, and spot cleaning with Zero or Woolite). The main difference is that Down Alternative can be dry cleaned as often as necessary.

We don't recommend washing either our Down or Down Alternative Comforter at home, as domestic washers aren't large enough to handle our Comforters and machines with agitators can damage the baffle system in them. Plus, once a Comforter is wet it gets very heavy and pulling it from the machine can also damage the baffle system.

Yes -- we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail, including international orders. For international orders, keep in mind that there may be additional duties and taxes to pay upon the arrival of your package.

At this time, our system can only accept one form of payment per purchase. In order to use both a third-party gift card and credit card on your order, you can purchase a Brooklinen gift card with the Amex or Visa gift card, and then apply the Brooklinen gift card at checkout in the 'Have a Gift/Promo code?' section. If you have any further questions, please don't hesitate to drop us a line at hello@brooklinen.com. 

If you placed an order with us before but did not set a password, all you need to do it activate your account! You should have an account activation email from around the time you placed your first order, but if you cannot find this email, please reach out to us at hello@brooklinen.com. :) 

If you haven't placed an order with us before, you can create an account here! Please shoot us an email if you have any difficulty logging in and we'll be happy to help. 

Not to worry! We do not include any pricing details in the box containing your order. All billing information is communicated via email. 

If you'd like to add a personalized touch to your gift, you can choose to add a gift note at checkout. :)

Don’t worry! We send all billing info via email, so an incorrect billing address won't impact your order at all. As long as the payment goes through, you're all good. 

You should be able to go into your account and update your default billing address for your next order. :) 

At this time, we can only accept one promotion per order. This includes promo codes, gift card codes, rewards, and site-wide promotions. We always suggest using the offer that gives you the best deal!

Please note that restrictions may apply on any codes.

All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at hello@brooklinen.com and we'll let you know if there's a way to make this happen!

Our Down Pillows are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Pillows are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.

We recommend leaving your Down Pillow outside on a dry day or using a dryer on the air fluff / no heat setting and then shaking the product out. Both options will dry out any dust or dirt and fluff the Down. For spills or stains, we recommend spot cleaning with a soft soap like Zero or Woolite.

The Down Pillows can be dry cleaned for large stains, but please note, dry cleaning will shorten the lifespan of your Pillow. The chemicals will remove the natural oils in the down and the clusters will break down faster.

For the Down Alternative Pillows, spills or stains can be spot cleaned with a soft soap like Zero or Woolite. For larger stains or general care, we recommend dry cleaning. The Down Alternative Pillows can be dry cleaned as often as necessary.

We do not recommend using a domestic washing machine for any of our Pillows. 

Our Down and Down Alternative Pillows are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells are the same. 

Our Down Pillows are made of natural fibers (duck down) and the Down Alternative Pillows are made from synthetic fibers (high-grade microfibers). The synthetic fill was engineered by our team to imitate the weight and warmth of natural fill. Aside from being slightly more affordable than natural down, Down Alternative products are preferred by people with allergies or aversions to products made from animals.

It depends on the warmth level! Each of our Down Comforter options is filled with a different material. 

Our Lightweight Comforters are filled with 75% recycled goose and duck down collected from down-filled bedding and apparel items from all over Europe. The down has been extensively sorted, sterilized to ensure safety, and is certified by the Global Recycled All-Season (GRS). 

Our All-Season Down Comforters are filled with duck down clusters, sourced responsibly by our Hutterite Farm partners in Canada. 

Our Ultra-Warm Down Comforters are filled with luxury goose down clusters, sourced responsibly by our Hutterite Farm partners in Canada.

Our Down Comforters are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Comforters are also treated with Ultra-Fresh Antimicrobial Additives to help to keep products fresh, clean, and odor free. Ultra-Fresh is US EPA registered, BPR compliant, and OEKO-TEX certified. Click here to read more about the Down Association of Canada and here to read more about Ultra-Fresh.

Our relaunched Lightweight Down Comforters are filled with recycled duck and goose down, and certified by Global Recycled Standard (GRS). GRS is a product standard for tracking and verifying the content of recycled materials in a final product. The standard applies to the full supply chain and addresses traceability, environmental principles, social requirements, chemical content, and labeling.

Lightweight is our lightest option. Perfect for hot sleepers and super-comfortable without the weight. All-Season is our most versatile option. Ideal comfort that lasts year round. Ultra Warm is our warmest, most luxurious option for the coldest nights.

If you’re having trouble deciding which Comforter is right for you, shoot us an email at hello@brooklinen.com - we’re always happy to talk comfort :) And keep in mind, we offer returns within 365 days of purchase, regardless of if the Comforter has been used or slept on, so you can rest easy and try your Comforter out before deciding if it’s perfect for you.

You can learn more about our Comforters here.

Our Down and Down Alternative Comforters are made to feel virtually identical! The exterior shells are the same 100% sateen weave long staple cotton. The only difference between these products is the fill.

Our Down Comforters are filled with various types of down depending on the warmth level. Lightweight is filled with recycled goose and duck down from Europe, All-Season is filled with Canadian duck down, and Ultra-Warm is filled with Canadian goose down. All of our Down Comforters are made in Canada.

Our Down Alternative Comforters are filled with a synthetic shaved microfiber, engineered to provide the perfect level of warmth! All of our Down Alternative Comforters are great for those with allergies or living a vegan lifestyle. 

If you're looking to initiate a return, just head over to our returns page!

Please note that we are not able to process returns for items listed as Final Sale or items that are a part of Spaces by Brooklinen.

We stand behind the quality of our products and are confident you will love the feel of your new bedding.

If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Shipping fees for domestic returns are completely covered, and all returns can be refunded to the original method of payment or issued through store credit. 

If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount.

Please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section. If your Final Sale item has a manufacturing defect or product breakdowns, please reach out to us so we can find the best solution for you! 

To process a return, please fill out our returns form by clicking here.

If you live outside the US and are looking to initiate a return, please check out the return policy in the International FAQs. 

At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.

If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included. :) 

Please feel free to contact us at hello@brooklinen.com if you have any questions at all. 

Yes, we absolutely offer individual Sheets and pairs of Pillowcases! You can find these items on each Collection page, by using the search bar in the top right corner, or in the links below. 

You can find our Classic Flat Sheet here and our Luxe Flat Sheet here.

You can find the Classic Fitted Sheet here and the Luxe Fitted Sheet here. 

You can find the Classic Pillowcases, Luxe Pillowcases, Linen Pillowcases, Heathered Cashmere Pillowcases, and Silk Pillowcases in these links. :)  

Our Classic, Luxe, and Linen Sheets are STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

Our Sheets are not organic, but we do not use any harmful substances or treat our products with any harsh chemical additives. 

Our Classic, Luxe, Linen, and Heathered Cashmere Fitted Sheets fit mattresses up to 15" in depth.

Our Sheets should fit most direct-to-consumer brand mattresses. This includes mattresses from 10 inches to 15 inches. Additionally, our Sheets should work on adjustable mattresses. :) 

Keep in mind, we have a 365-day return policy if our Sheets do not work perfectly in your home. 

We recommend machine washing our Sheets, Duvet Covers, and Pillowcases on cool or cold with a mild detergent. Dry on low heat, low tumble, and remove promptly from the dryer.

To prevent wrinkling and creasing (especially for Linen) you can remove the products while they’re still a little damp and smooth them out, then lay them flat to dry.

Iron on low as needed, and only use non-chlorine, oxygen bleach like OxiClean to treat yellowing and stains. Do not dry clean.

Unlike many bedding brands, we don't use any artificial wrinkle-free chemicals in our sheets, so like any 100% cotton products, your sheets will naturally wrinkle. With every wash and continued use, your sheets will wrinkle less and less.

We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and laying them flat to dry.

Our Pillowcases are folded within our Core Sheet Sets, so we recommend completely unpacking and unfolding the entire set to make sure the Pillowcases are in there. If we did make a mistake when packing your order, please send an email to hello@brooklinen.com and we will be sure to send you a pair of Pillowcases ASAP.

Our Classic Collection has a 270 thread count and is super crisp and soft with a matte finish. These sheets are extremely light and breathable; great for people who get hotter when they sleep. Our Luxe Collection has a 480 thread count and is buttery smooth with a slightly luminous finish. These sheets are very breathable and a bit warmer than the Classic. Both collections are made with 100% long-staple cotton and will get softer and softer with every use and wash.

The Plush Down Pillow is our softest and fluffiest Pillow. It is perfect for bringing hotel luxury right into your bedroom.

The Mid-Plush Down Pillow has a dual-core structure with an extra supportive inner layer and a super comfy outer layer. These Pillows are our best sellers and the most versatile option.

Our Firm Down Pillow has the same dual-core construction as the Mid-Plush, but with a higher ratio of the dense inner layer to the fluffy outer layer. 

We also offer a Down Alternative Pillow which falls in between a Plush and Mid-Plush firmness making it the perfect fit for all kinds of sleepers. The Marlow Pillow is our memory foam option with an adjustable firmness for those who like to change it up once in awhile! 

You can learn more about our Pillows here. :) 

At this time, we do not have swatches or samples available, but this is definitely a program we are looking to roll out as we grow! If you're having trouble deciding which color or collection to choose, please feel free to contact us at hello@brooklinen.com -- we love talking all things comfort. 

Keep in mind, we have a 365-day return policy if our products do not fit perfectly in your home. However, please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section.