FAQ

I know I have points, but I can't see them in m...

If you're pretty sure you have enough points for a reward but your account is not loading properly, please contact us at hello@brooklinen.com or via live chat. We'll check your...

My membership tier is incorrect! How can I get ...

Your membership tier is based on your purchases in the past 12 months! If you believe you should be in a different tier, please contact us at hello@brooklinen.com or via...

I accidentally made a dollar-off reward code! C...

Keep in mind that the dollar-off reward codes never expire and can always be found in your available codes dropdown at checkout!  However, if you would like the code disabled...

How do I redeem a dollar-off reward?

There are two ways you can redeem your points for a dollar-off reward!  Option 1 Start on your account page and scroll to the redemption offers. Under the dollar-off reward you...

How do returns work with Brooklinen Rewards?

I used a dollar-off reward and then returned part of my order. Do I get those points back? Dollar-off rewards are split evenly and applied to each item on your...

Where are my points for following Brooklinen on...

In order to earn points for following us on Instagram, you will need to follow us through the link on your Brooklinen Rewards account page. If you already follow us,...