FAQ

Where are my points for leaving a review?

If you left a review through a review email, your points should be posted to your account within 24 hours! If you wrote a review on our site, please be...

Do I earn Brooklinen Rewards points on orders f...

Brooklinen Rewards can only be earned through purchases made directly on our website or at one of our retail locations. Orders placed on Amazon, Zola, or any other partner site...

How do I make changes though my shipping carrier?

UPS Shipping If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions. -...

The shipping address on my order is incorrect! ...

At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through...

How do I redeem my Brooklinen Rewards?

When you're ready to redeem your Brooklinen points you can head to your account page and scroll down to your available rewards. Depending on your point balance, you will be...

How do I refer a friend? What if I'm not seeing...

If you'd like to refer a friend, you can log in and navigate to your account page. If you scroll down, there will be an area for you to "Refer...